I brought my dog Tucker in for a new patient checkup and some vaccinations. Dr. DiVito was great with Tucker. She spotted a small rash I hadn't noticed and set us home with everything I needed to get Tucker well, including a complimentary one month dose of Tucker's tick, flea, and heart worm medication. I highly recommend VCA South Shore Quincy.
My dog has been a patient at VCA for about 4–5 years. While the staff have always been pleasant, I’ve consistently felt underwhelmed by the level of care. After just two visits with a new vet, it became clear how much of a disservice my dog was receiving over the years.
Benji is a 5-year-old, 70 lb pit bull mix. He’s a gentle dog overall but highly anxious, especially at the vet. His anxiety often made exams difficult, sometimes impossible, which led to incomplete visits and repeat appointments just to finish basic care. These visits cost hundreds of dollars and often left us with little to no progress. On top of that, scheduling follow-ups was a challenge, with availability sometimes over a month out.
Until today, he was overdue for vaccines. He has a torn ACL and osteoarthritis that hasn’t been reevaluated in years. Despite his records noting osteoarthritis, there was never a plan put in place for pain management. I brought up sedation as an option many times due to his anxiety, but it was either brushed off or made to seem overly complicated. Instead, we were told to try pre-medicating him, which we did, but his adrenaline often overpowered the medication.
When urgent issues came up, we had no choice but to go to the ER, (VCA Weymouth) Even then, care was inadequate. For example, he had a severe ear infection and was sent home with nothing but ear wash—no thorough cleaning or treatment.
We’ve now visited a new vet twice. During the first visit, I explained Benji’s temperament and anxiety. As expected, he was highly agitated. The vet came up with a plan to bring him back in a week for a sedated visit. At today’s appointment, he was sedated, received a full exam, all of his vaccines, and x-rays that confirmed his arthritis is now present in both legs. His ears were also properly cleaned and treated for a bacterial infection and yeast. Most importantly, we finally established a pain management plan that includes a daily medication and a joint supplement.
It’s incredibly frustrating that something so simple took years, multiple failed visits, and so much time and money.
Fellow pet parents stay away from this whole company let alone this hospital. Go to banfield and sign up for their care plan.
I was a VCA customer from the moment I got my baby cat in 2020. I started at VCA city cats Arlington and then went to this place. I have never been scammed out of so much money. It’s truly such a disappointment to know these people will let’s things get worst before the get better.
I thought my cat was having a hard time with the fact that I had a baby in 2024 she’s one now.. He wasn’t eating and I expressed all of my concerns.They suggested a blood test and charged 340.00 nothing was done other than a general evaluation and some injections. I was there 20 min at most (the blood test not included in the cost)
After reading the test and speaking to the clinic i was told my cat had gingivitis. I was so confused as to how this slipped the doctors mind after expressing his weird eating habits and expecting good care this expensive company. when I called to complain of this oversight instead of being offered actual help I was told offered their VCA care plan (thats wouldn’t cover the suggested exams) for 175 a month. Then I asked for a quote for the exams and I was quoted 500 for blood panel and 2000 for teeth cleaning. I couldn’t believe It.. in this economy.
After researching I found BANFIELD. They charged me 85 month plus their one time membership fee….for a care plan that includes the blood work teeth cleaning and the urine analysis I had to do because we kept getting abnormal results.. currently I have a cat with STAGE TWO kidney disease my cat is 5 years old and a pure bread bengal ..he’s too young to be going through this. He’s probably been dealing with this for a while - under their care and VCA never ever suggested blood work or poop sample or anything remotely close to be seen as routine work in his whole life. They never suggested teeth cleaning..ever. It absolutely ridiculous to think that I paid so much for “quality of care” and all I got was horrible care and wasted so much money. They wait for crap to hit the fan so they can charge you an arm and a leg.
From a broken hearted cat mom.
VCA you know who I am. Don’t contact me unless it’s with a refund
